From Cost Centre to Control Function: The Role of Corporate L&D in Managing Operational Risk

• The reframing of learning and development as a frontline risk-control function rather than a compliance exercise, reducing competence gaps, accelerating time-to-shift-ready, and strengthening operational reliability in mission-critical environments
• Tackling the human factors behind incidents and downtime, including fatigue, complacency, unclear procedures, and inconsistent standards, while clarifying the role HR, L&D, operations, and frontline leaders play in building human reliability
• Human Factor Risk and their role in incidents and downtime, and clarifying the role HR, L&D and operations play in building human reliability
• Preparing the workforce for a rapidly changing operating environment shaped by AI-enabled operations, hyperscale expansion, and evolving critical infrastructure requirements by building scalable training pathways, future-ready capability, and long-term retention strategies

Speakers:

Matt Hawkins

Vice President of Sales, Global Education

Uptime Institute, LLC.